Scroll to explore

Protecting Donor and Congregant Data: A Non-Technical Guide

Protecting donor and congregant data is mostly about habits, not technology. A few no-cost steps meaningfully reduce risk for churches without an IT department.

Coverage documents on a desk for a Montana church or nonprofit board

Most churches and small nonprofits don’t have an IT department, which can make “data security” feel like a topic reserved for larger, more technical organizations. In practice, the highest-impact protections for donor and congregant data are more about habits and process than technology, and most of them cost little or nothing to put in place.

Multi-factor authentication on email and financial accounts is the single most effective step most small organizations can take, since it blocks the majority of account-takeover attempts even if a password is compromised. Pairing that with a simple internal rule — any request to change payment or bank details, or to make an unusual wire transfer, gets verified by phone before it’s acted on, no exceptions — closes off the most common path scammers use to exploit trust within a small staff or volunteer team.

Data minimization is the second habit worth building: only collecting the donor or member information actually needed for a given purpose, and periodically purging old records (old donation forms, expired membership lists, outdated volunteer applications) that no longer serve a purpose but still represent risk if they’re ever exposed. A church that’s been collecting information for decades often has far more sensitive data sitting around than it realizes.

Finally, it’s worth having a basic, written plan for what happens if something does go wrong — who gets notified internally, who contacts the insurance carrier, and roughly what the process looks like for notifying affected individuals if required. Having this thought through in advance, even briefly, makes an already stressful situation significantly more manageable if it ever actually happens.

Action Items

  • Turn on multi-factor authentication for all email and financial accounts.
  • Do a records purge of old donation forms, membership lists, and applications no longer needed.
  • Write a one-page “if something goes wrong” plan naming who to notify internally and at your carrier.

This post is for general informational purposes only and isn’t legal or insurance advice — every organization’s data practices are different, so please talk with a licensed insurance professional (and an attorney, for notification and compliance questions) about your specific situation.

Helland Insurance